Contact Us
Reach out to us through your preferred communication channel. Our dedicated support team is ready to assist you with any questions or concerns.
Interactive Support Hub
Virtual Assistant (24/7)
Our AI-powered assistant can help with:
- Instant appointment status checks
- Basic troubleshooting
- Common questions
- Document requirements
Priority Support Lines
Accessibility Support
- Sign Language Video Call: Available Monday-Friday, 9 AM – 4 PM
- Special Assistance Requests: priority@nbiappointment.com
Smart Contact Form
Our intelligent form adapts to your needs:
Basic Information
- Full Name*
- Email Address*
- Contact Number
- Preferred Contact Method*
Appointment Details
- Reference Number (if available)
- Appointment Date
- Branch Location
Nature of Inquiry
- Technical Support
- Appointment Scheduling
- Payment Issues
- Document Requirements
- Special Assistance
- Others
Message Priority
- Urgent
- Normal
- Feedback
Attachment Options
- Upload Documents (max 5MB)
- Share Screenshots
- Screen Recording (for technical issues)
Specialized Support Units
Technical Support Team
Appointment Management
- New Bookings: Book
- Rescheduling: Reschedule
- Cancellations: Cancel
Payment Support
Smart Queue System
Virtual Queue Features
- Get real-time support queue updates
- Receive callback options
- Schedule video consultations
- Request call-back at preferred time
Digital Support Resources
Self-Service Portal
- Video Tutorials
- Interactive Guides
- Downloadable Forms
- FAQ Database
- Step-by-Step Wizards
Accessibility Features
Support for Different Needs
- High Contrast Mode
- Font Size Adjustments
- Screen Reader Compatibility
- Voice Commands
- Multi-language Support
Follow-Up System
Track Your Inquiry
- Unique Ticket ID for each inquiry
- Real-time status updates
- Email notifications
- SMS alerts
- Resolution timeline
Feedback Loop
Help Us Improve
- Service Rating System
- Suggestion Box
- Experience Surveys
- Improvement Ideas
Social Media Support
Connect With Us
- Facebook Messenger
- Twitter DM
- Instagram Direct
- LinkedIn Messages
Special Assistance
Priority Services
- Senior Citizens
- PWDs
- Pregnant Women
- Emergency Cases
Location Services
Find Us Easily
- Interactive Map
- Virtual Tour
- Public Transport Routes
- Parking Information
- Nearby Landmarks
Response Time Commitment
Service Level Agreement
- Live Chat: Instant to 2 minutes
- Emails: Within 4 hours
- Phone Calls: Under 5 minutes
- Social Media: Within 1 hour
- Special Assistance: Priority handling
We’re committed to providing inclusive, accessible support for all our users. Your comfort and convenience are our priority.