Renew NBI Appointment Online 2025

Renewing your NBI Clearance is a crucial process for anyone in the Philippines who needs to maintain their eligibility for employment, legal transactions, or international travel.

Renew NBI Appointment

Fortunately, the National Bureau of Investigation (NBI) has streamlined the renewal process, allowing you to complete much of it online.

What is NBI Appointment?

An NBI appointment is required to get an important Philippine document called NBI clearance. It is a document issued by the National Bureau of Investigation in the Philippines that confirms an individual has no criminal record. It’s required for:

Employment (local and abroad)
Visa applications
Government transactions
Loan applications

The clearance is typically valid for 6 months to 1 year and must be renewed regularly for those who need it frequently.

Step-by-Step NBI Renewal Guide

If you have already got an NBI appointment, but were unable to attend the appointment and now want to renew NBI appointment, just follow these simplified steps to renew your NBI clearance online:

Step 1: Check Your Eligibility

screenshot showing eligibility criteria for renewal process

You’re eligible for online renewal if:

Your NBI clearance was issued after October 16, 2016.
You have a copy of your old NBI clearance.
You have two valid government-issued IDs.

Step 2: Access the NBI Clearance Online Portal

Visit the official NBI Clearance Online Registration site by clicking the button below. Enter your old NBI clearance number, full name, mobile number, and birthdate, then click “Verify” to confirm your details.

Step 3: Fill Out the Renewal Form

After verification, complete the online renewal form by providing your current address and checking all personal details. Then, proceed to payment.

Step 4: Payment Options

showing all the payment option that you can use to get nbi clearance

Choose a payment method, such as:

Online banking
Payment centers (7-Eleven, Bayad Center)
Mobile wallets (GCash, PayMaya)

Complete the payment and save your reference number and receipt. you can also pay using 7-Eleven.

Step 5: Schedule Your Appointment

option to schedule your nbi appointment by choosing new date

Select an NBI branch and an available time slot for your biometric data capture (photo and fingerprints), then confirm your appointment.

Step 6: Attend Your Appointment

Bring your old clearance, payment receipt, valid IDs, and appointment confirmation. The biometric process takes 15-30 minutes.

Step 7: Claim Your Clearance

After biometric processing and data verification, you can either collect your NBI clearance the same day or return within 5-10 working days to pick it up.

Why You Renew Your NBI Clearance Regularly

Renewing your NBI clearance regularly is essential for several reasons:

Employment Requirements: Many employers, both local and abroad, require an updated NBI clearance as proof of your clean record, especially during job applications or promotions.
Valid for Legal Transactions: An updated NBI clearance is often required for various legal transactions, such as applying for loans, visas, or government services. Having an expired clearance can delay these processes.
Avoid Legal Complications: An outdated clearance could lead to complications, particularly if a legal issue arises. Keeping it current helps avoid unnecessary hassles.
Easier Process for Returning Applicants: Regularly renewing your NBI clearance makes the process smoother in the long run. Once you’re a returning applicant, the online system often saves your details, speeding up the application.

What to Do If You Miss Your NBI Appointment

If, for any reason, you are unable to attend your scheduled NBI appointment, don’t worry. The NBI system allows you to reschedule your appointment easily.

How to Reschedule Your NBI Appointment:

Log back into your account on the NBI Clearance Online Portal.
Go to the “Transactions” section.
Look for the option to reschedule your appointment and choose a new date and time.
Confirm the new schedule.

Note: It’s best to reschedule as soon as you know you can’t make your original appointment to avoid delays in receiving your renewed clearance.

How to Cancel Your NBI Appointment

If you decide to cancel your appointment entirely, here’s what to do:

Log in to your account on the NBI Clearance Portal.
Head to your appointment details.
Select cancel appointment.

Note: After canceling, you will need to start the appointment process again from the beginning, so it’s better to reschedule rather than cancel if possible.

Door-to-Door Delivery Option for NBI Clearance

For those who prefer convenience, the NBI also offers a door-to-door delivery service. This is especially useful if you can’t visit the NBI branch to claim your renewed clearance.

Here’s how to avail of the delivery service:

During the scheduling step, choose the delivery option.
Input your complete delivery address and confirm.

option to chose delivery method of nbi clearance, pickup or door to door delivery

Delivery Fees:

Expect to pay a small additional fee for door-to-door delivery. The cost may vary depending on your location, with remote areas typically incurring a higher fee.
Delivery times also vary depending on your address, but most deliveries are completed within 1–2 weeks after your appointment.

Having Trouble with the Renewal Process?

While the online renewal system has streamlined the process, there are instances when you might encounter issues. Here are some common problems and how to address them:

Problem 1: Incorrect Personal Information

Issue:
Applicants often mistakenly input incorrect personal information during the NBI renewal process, leading to delays or errors.

Solution:
Contact the NBI Help Desk immediately or visit the nearest branch to correct the details. Always double-check your information before submission to avoid these issues.

Problem 2: Payment Issues or Lost Reference Number

Issue:
Some users may face payment confirmation issues or lose their reference number, which hinders the renewal process.

Solution:
Verify your payment with the provider, then contact NBI support with your transaction details. Always save your receipt and reference number after payment to prevent complications.

Problem 3: Getting a “HIT” on Your Name

Issue:
A “HIT” occurs when your name matches someone in NBI’s database, causing a delay.

Solution:
Wait for NBI’s verification process or visit their office to submit additional documents. Follow NBI instructions for further clarifications if needed.

Problem 4: Technical Issues on the NBI Website

Issue:
Technical glitches on the NBI website can interrupt your online renewal process.

Solution:
Clear your browser’s cache, switch to another browser, or try using a different device. If the issue persists, contact NBI technical support.

Problem 5: Missed NBI Clearance Appointment

Issue:
Missing a scheduled NBI appointment could delay the renewal process.

Solution:
Log in to the NBI portal to reschedule your appointment or contact the branch directly for assistance.

Problem 6: Delayed Delivery of NBI Clearance

Issue:
Some applicants experience delays in receiving their clearance via courier.

Solution:
Check the delivery status online and contact the courier for tracking. If there’s an issue, reach out to NBI support for further assistance.

Problem 7: Lost NBI Clearance Before Expiry

Issue:
Losing your NBI clearance before its expiration can lead to inconvenience in ongoing applications.

Solution:
File an affidavit of loss and visit an NBI office for a replacement. Keep backup copies of important documents to avoid future problems.

FAQs

How long is my NBI Clearance valid?

NBI clearances are typically valid for six months to one year, depending on the issuance date. Always check the expiration date on your clearance document. It’s essential to renew your clearance before it expires to avoid any issues with employment, travel, or legal transactions. Timely renewal ensures your records remain up to date. Can I renew my NBI clearance from abroad? How long does it take to get my renewed NBI clearance? How much does it cost to renew an NBI clearance online? Can I renew my NBI Clearance if it was issued before 2016 .

Can I renew my NBI Clearance from abroad?

Yes, Filipinos living abroad can renew their NBI clearance through Philippine embassies or consulates. The process involves submitting your application and required documents to the embassy, which will coordinate with NBI. Delivery times may vary depending on the embassy’s location and the NBI’s processing time. Contact your nearest Philippine embassy for specific details.

How long does it take to get my renewed NBI Clearance?

Typically, it takes around 5–10 working days to receive your renewed NBI clearance. This time frame may vary depending on your location or if you chose door-to-door delivery. In some branches, you might even get it the same day. Always follow up if there are unexpected delays in processing.

How much does it cost to renew an NBI Clearance online?

The base renewal fee for NBI clearance typically ranges from PHP 130 to PHP 170. However, additional service fees may apply, such as charges for online payment methods or door-to-door delivery. Payment can be made through various channels, including online banking, over-the-counter, or mobile wallets. Always keep your payment receipt for reference.

Can I renew my NBI Clearance if it was issued before 2016

Yes, you can still renew an NBI clearance issued before 2016. However, the online renewal process is only available for clearances issued from October 16, 2016, onwards. For older clearances, a personal appearance at an NBI branch may be required. You’ll need to bring additional documents for verification.

What does it mean to get a “HIT” on my name during the renewal process?

A “HIT” indicates that your name matches someone in the NBI’s criminal database. This doesn’t necessarily mean you have a criminal record, but further verification is required. You may be asked to submit additional documents or provide explanations to clear your name. Processing time may be longer when a “HIT” is flagged.

Conclusion

Renewing your NBI clearance online in 2024 is designed to be easy and efficient, even for those who aren’t familiar with online processes. By following the steps outlined in this guide, you’ll avoid common mistakes and ensure that you receive your clearance promptly. Remember to keep track of all your documents, dates, and payment references throughout the process. With careful preparation and attention to detail, you can complete your NBI renewal without a hitch!